Order Tracking
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Order Tracking

Order Tracking

We will send you emails to your order email address as below conditions: 

Payment successful
Order delivery
Order completed
Order cancel
Member registration
Forgot password
Place an order
Validate mail

Please make sure the email is correct when you place an order.

How to Track Your Order

For Priority Line, you can track it by this link: https://www.17track.net/en
For DHL, you can track it by this link: https://www.dhl.com/cn-en/home/tracking/tracking-express.html

Contact Us/Help

If you need assistance, please use our Live Chat feature:

Monday through Friday 7:00am - 7:00pm CST
Saturday & Sunday 11:00am - 3:00pm CST
You can also send us an email via [email protected] if you have any questions about your order status.

If your order has already shipped, you will see the word "Shipped" by each line item on your order, as well as a link to your tracking information on the right side of the page.

Otherwise, you will see one of the following status codes on each of the line items of your order.

  • Awaiting Payment: This means your order was awaiting payment.
  • Awaiting Reviews: This means the order is completed and awaiting your comments and feedback.

If there is an issue with your order you will receive notification from our Customer Service team via email. Otherwise, your order will ship as expected without issue.