Delivery Policy & Shipping Options
Home > Delivery Policy & Shipping Options

Delivery Policy & Shipping Options

Delivery Policy & Shipping Options

 a. Delivery Range--HallowCos could ship anywhere is in the postal service in the world. If your shipping address is a Military or P.O. Box shipping address, please contact me, I will choose EMS as your shipping method, for other shipping methods couldn't accept the Military and P.O. Box shipping address.

b. D.D.U.--All of our orders are shipped as "D.D.U." (Delivered Duties Unpaid), cannot be held responsible for any accrued additional charges such as taxes, duties, or tariffs that may apply to international orders. To find out more about this, please contact your local customs office. All prices on our site are quoted in US Dollars.


c. Cancellation--Once our order has been placed, you may cancel within 24 hours before work has begun on the production of your order. We do not offer cancellation or refund once work has begun on your order. If you are canceling before work has begun, then we will refund your payment in full via whichever payment method you used. If not, we will impose related fees according to the executable state of your order.


d. Processing Time--As a unique selling point of HallowCos, most of our costumes can be custom made (except In Stock items which will be ready within 3 business days before shipment). Normally, it will take 10 to 20 business days to tailor a new costume before arranging shipment. It might be more or less, which depends on individual dress style and order quantity. Once your order has been placed, a notification e-mail will be sent to inform you of the estimated delivery time of your order. If you have any questions about the delivery time or you want to rush your order for an urgent dress-wearing day, you should contact us within 48 hours.


e. Alteration Requirement--Once your payment has been paid and confirmed. Our costume maker will make or prepare the costumes according to the size and the color you choose. If you have any requirements for exchange color and size, please inform us 24 hours before work has begun. If not, we will impose related fees according to the executable state of your order.


f. Shipping Time--The international delivery may take 5 to 30 post days via different shipping options (please check the following information for more details about the available shipping methods). Please make sure you have allowed adequate time before your actual costume-wearing date. We cannot be held responsible for the delivery time by the shipping company. When your order is shipped out, a notification will be sent to the e-mail box you registered on our website. You can find a tracking number in the Email and you can track the state of order online.


Shipping Options

HallowCos supply you with a range of shipping methods to choose from, they are DHL Express, Standard Shipping-Priority Line. You can choose whichever method suits you best when you place an order. The following information will show you some useful information to select the shipping method.

1. DHL Express DHL.gif
DHL Delivery times are between 3-7 post days to all major destinations. For the Middle East area, Africa, Southeast Asia, and some small countries, DHL is the best shipping method for you to choose, whose shipping time and shipping cost are the most competitive(DHL does not accept Military addresses). DHL will update the shipping information onto the website in 24 hours.


2. Standard Shipping-Priority Line

Priority Line Delivery times are between 10-20 post days all over the world. Although the delivery time is much longer, shipping costs are much lower if this option is chosen.

ATTENTION: Military and addresses can not be accepted by mail post.  

Notice: Delivery time = Tailoring or Processing time + Shipping time

If you have any special requests about the shipping option or delivery condition, you may leave your request on "Order Inquiry", or directly contact our customer service team at [email protected]